Comments on: Flow Project: GNER - Innovative booking engine, low risk project

By: Flow Interactive :: The Think blog. » Flow and National Express East Coast win the Information Technology Excellence of the Year Award

Tue, 24 Feb 2009 16:54:46 +0000

[...] just on National Express East Coast, but for any train in the UK. We have blogged about the intuitive user interface and its cutting edge use of AJAX Technology as well as the positive customer feedback and improved [...]

By: Flow Interactive :: The Think blog. » National Express East Coast: 50% increase in conversion rate

Wed, 06 Aug 2008 12:09:44 +0000

[...] Or you can read more about the design process that the team followed. [...]

By: philbuk

philbuk — Tue, 15 Apr 2008 12:55:07 +0000

Thanks! Feedback helps to keep the National Express East Coast site growing and improving.

As with any new design, there are always things which can be improved, and it is our understanding that National Express, keen to provide the best possible user experience to customers, will be "fine tuning" the behaviour and performance of the system (back-end and front-end) over the course of the next 6-12 months.

Regarding error messages: Flow developed a standard approach and language for handling error messages. But the error messages are written and updated by National Express. So please let us know which ones you found confusing and we'll pass that information on to them. Mail them to phil at flow hyphen interactive.com, please.

Regarding speed: We agree, the service can sometimes be a bit slow. It's a result of the connection to the 20+ year old National Rail database which supports the entire rail network - not just National Express. We might have to resort to campaigning to get the whole national system upgraded!

By: KP

KP — Fri, 11 Apr 2008 16:02:29 +0000

Hey,

I like many features of the booking engine, but....

It works kind of slow... I'm on a pretty fast connection.

I'm also a bit confused on your error messages.

By: Simon Hatch

Simon Hatch — Fri, 11 Jan 2008 10:10:17 +0000

Hi Nic

Thanks for your feedback. Glad you like the site.

Just to let you know, the good folks at the Guardian are rolling out their new design section by section, so in due time the entire site will feature the updated design.

Cheers

By: nic

nic — Fri, 28 Dec 2007 12:52:52 +0000

it's hard to argue with the success of the design.. I found myself googling "nationalexpresscoast.com web design" after just buying a ticket to find out who was responsible (and on what platform); little surprise then it's the same people as The Guardian, another of my favourite designs (tho why it's not uniform across guardian.co.uk I don't understand).