Comments on: Retailers - do you really know your customers? http://www.thinkflowinteractive.com/2010/02/26/retailers-do-you-really-know-your-customers/ News and ideas on user experience. Wed, 23 Jun 2010 16:31:05 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Steve Abbis http://www.thinkflowinteractive.com/2010/02/26/retailers-do-you-really-know-your-customers/comment-page-1/#comment-761 Steve Abbis Fri, 21 May 2010 15:59:36 +0000 http://www.thinkflowinteractive.com/?p=577#comment-761 Peter, Thanks for your comments. I think many people would be surprised at the return they would make on the investment. I think that most of our clients are delighted at the savings they can make in the build stage of a project by getting the design right by talking to customers and then iterating and testing early. I have never met a client yet who says 'wow, that is cheap'. I have met many who have said 'that made a real difference, thank you, here is another project I would like you to look at'. Peter, Thanks for your comments. I think many people would be surprised at the return they would make on the investment.

I think that most of our clients are delighted at the savings they can make in the build stage of a project by getting the design right by talking to customers and then iterating and testing early.

I have never met a client yet who says 'wow, that is cheap'. I have met many who have said 'that made a real difference, thank you, here is another project I would like you to look at'.

]]> By: Peter Graves http://www.thinkflowinteractive.com/2010/02/26/retailers-do-you-really-know-your-customers/comment-page-1/#comment-755 Peter Graves Tue, 18 May 2010 07:12:47 +0000 http://www.thinkflowinteractive.com/?p=577#comment-755 Nice post.. do you think they would be surprised by how little or how much it costs to get true customer insight and answer the 'why?' question? Nice post.. do you think they would be surprised by how little or how much it costs to get true customer insight and answer the 'why?' question?

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